Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are available to customers worldwide, except in certain Asian countries and remote locations. By using our site, you confirm you are at least 18 years old or have parental consent.

1.2 Intellectual Property Rights

All content on rowingprogear.com, including text, graphics, logos, and product designs, is our exclusive property or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We specialize in premium water sports equipment including:

• Kayaks (pedal, paddle, and fishing models)
• Sailing gear (Hobie sails, custom sails, sailboat hardware)
• Fishing accessories (fish finders, kayak fishing gear)
• Safety equipment (PFDs, foul weather gear)
• Apparel (gloves, hats, technical clothing)

We make every effort to display products accurately, but colors may vary due to monitor settings. Product specifications are subject to change without notice.

2.2 Custom Products

Custom Sail Loft products and Hobie Sails are made-to-order and cannot be returned unless defective (see Section 5).

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders for any reason, including suspected fraud or incorrect pricing.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

3.3 Pricing and Taxes

All prices are in USD. Customers are responsible for any customs duties, taxes, or import fees in their country.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email upon shipment.

4.2 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
• Free Shipping: Orders over $50 via EMS (15-25 business days after shipment)

Delivery times are estimates and may vary due to customs processing.

4.3 Delivery Issues

You must inspect shipments upon arrival. Report damaged packages within 48 hours to [email protected] with photos of the damage.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items. To qualify:

• Items must be unused, in original condition with tags/packaging
• Proof of purchase is required
• Customer covers return shipping costs

5.2 Non-Returnable Items

For safety/hygiene reasons, we cannot accept returns on:

• Custom Sail Loft products
• Hobie Sails
• Installed/used Fish Finder Accessories
• Foul Weather Gear showing wear
• Gloves and Hats

5.3 Refund Process

Refunds are processed within 3-5 business days after we receive and inspect returns. Original shipping fees are non-refundable unless the return results from our error.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login information and all activities under your account.

6.2 Prohibited Conduct

You agree not to:

• Use our site for illegal purposes
• Attempt to gain unauthorized access to our systems
• Submit false information when making purchases
• Use our products in ways that violate manufacturer guidelines

7. Liability Limitations

7.1 Product Use

Water sports involve inherent risks. You assume all responsibility for proper use of our products. We’re not liable for:

• Injuries resulting from product misuse
• Damage from improper installation or maintenance
• Weather-related equipment failures

7.2 Website Operation

We strive to keep rowingprogear.com available 24/7 but aren’t liable for temporary outages due to maintenance or circumstances beyond our control.

8. Dispute Resolution

Any disputes shall be resolved through good faith negotiations. If unresolved, disputes will be settled in the courts of Santa Clara County, California, under US law.

9. Policy Changes

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Us

For questions about these Terms:

Sports Rowing Shop
1603 Ford Street, San Jose, CA 95141
Email: [email protected]
Response time: Within 24 hours (excluding weekends)