At Sports Rowing Shop, we stand behind the quality of our premium water sports equipment. If you’re not completely satisfied with your purchase of kayaks, sailing gear, or accessories, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original condition, and in their original packaging
  • All tags and protective coverings must be intact
  • A proof of purchase or order number is required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Custom Sail Loft products (made-to-order sails)
  • Hobie Sails (special order items)
  • Fish Finder Accessories that have been installed or used
  • Foul Weather Gear that shows signs of wear
  • Gloves and Hats (for hygiene reasons)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Provide your order details and reason for return/exchange
  3. Receive return authorization and shipping instructions
  4. Package your items securely and include all original documentation
  5. Ship your return to our warehouse (return shipping costs are the customer’s responsibility)

Return/Exchange Request Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Email Body:

Dear Sports Rowing Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [List product names and quantities]

Reason for return/exchange: [Please specify]

For exchanges: I would like to exchange for

Sale!
(Discontinued) 14.5" Tuttle Box
Quick View

SUP/Windsurf

(Discontinued) 14.5″ Tuttle Box

Original price was: $152.00.Current price is: $97.99.

Please advise on next steps for processing this request.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your returned items:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except in cases of our error)
  • You will receive email confirmation when your refund has been processed

Exchange Process

For exchanges of eligible items:

  • We will ship your replacement item once we receive the original product
  • You will be responsible for shipping costs for both the returned item and the replacement
  • If the replacement item is of higher value, you will need to pay the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Provide photos of the damage or defect
  • We will arrange for a replacement or refund and cover all associated shipping costs

Return Shipping Address

All returns should be sent to:

Sports Rowing Shop Returns
1603 Ford Street
San Jose, US 95141

Need Help?

Our customer service team is ready to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours (excluding weekends).

Thank you for being part of our global water sports community!